FAQs and Support

Locale Academy is available to access 24/7 and enables you to control your learning at a time suitable for you. We have made a helpful overview video for you before you get started.




Can I stop a quiz halfway through and come back to it later?

Yes! The Academy is flexible, and we understand the need to multi-task and pause.
Is there a time limit on any of the quizzes?

No! You have the ability to answer them in your own time without any time pressure, however, please note the Academy will log you out automatically after 45 minutes or so for security purposes.
Can I re-do any tests that I have already passed?

No, however, if you've passed then great! Although the quiz is unavailable after you have passed, the Training Videos are available to access on your Portal, again 24/7.
Can I go back to watch the video again?

Yes! You can either use the back button on your browser or select the relevant video from the course dropdown menu at the top of the page.
Can I print my certificate?

Yes! Once you have completed a course, you will be issued with an e-certificate to mark your achievement, and they can be printed!


Contacting the Support Team

Helping you get the most out of your Locale portal

Locale Academy is a digital training platform that will ensure that you feel confident to get the most out of your Locale platform. With video tutorials on each functionality and quizzes to consulate learning, you will be up and running in no time.  Your account will be set up with the necessary courses for your portal. If you have any queries or would like access to additional features, please contact Client Services.

Manage your property remotely with the Locale app

Locale is available as an app for iOS and Android giving you the freedom to manage your building & communicate with occupiers. Provide front of house with the flexibility to check-in visitors remotely, send push notifications on arrival and monitor keys. Give occupiers access to exclusive local offers enhancing the customer experience.

Get in touch with Client Services to start using the app in your building.

See how our clients shape the future of our innovation

We love your ideas, it helps us regularly update the Locale platform to improve your experience. Download the Locale Roadmap to find read about our recent releases and exciting new features and updates coming this quarter.

Get in touch with Client Services to add any of these features to your portal.

We want the best for our clients and love to support you

Locale provides you the tools to make management easier and create happier places for your occupiers. We want you to get the most out of the platform and reap the benefits. Download the Locale User Guide for a step-by-step user guide and information about your new portal.

Are you experiencing any trouble with your hardware? Download our Troubleshooting Guide here

Our office hours are Monday to Friday, from 9:00 am to 5:30 pm

Get in touch! Email us or call 01865 249 758