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Helpdesk


Description
The Helpdesk module provides a central management platform for logging & resolving all issues across an estate. In this section, we'll cover how to:

- make new fault submissions
- manage the submissions log
- assign faults to the relevant team member
- change priorities of faults
- add notes, files and images to each submission to document resolution progress and update the reporter
Content
  • Making a new helpdesk submission
  • Video: Making a new helpdesk submission
  • Quiz: Making a new helpdesk submission
  • Managing your helpdesk log
  • Video: Managing your helpdesk log
  • Quiz: Managing your helpdesk log
  • Editing and updating a helpdesk submission
  • Video: Editing and updating a helpdesk submission
  • Quiz: Editing and updating a helpdesk submission
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever
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